Q&A

Q:What Can We Do For You?

1. Professional service.Professional after-sales service, answer your doubts & solve your problems within 24 hours, create a carefree purchase process and worry-free after-sales service.

2.Profession. Exquisite craftsmanship, years of experience in the production of lamps, design and production of unique, high-quality, durable lamps.

Q:Is There Any Tax?

A: Parcels over 22 Euro to EU countries and UK, Brazil may have tarrifs, and tarrifs are not included in price. There will be no tax/tarrif for US, Russia and other countries.

Q: What can you do if the product arrived broken?

A: Guarantee: If there is any damage or loss of the package, please don't worry, please contact us directly. Please kindly note that we don't provide guarantee for LED bulbs.

Q: What if I need a longer wire?

A: Please feel free to make order and leave a message in order, we will make for you.

Q: Will the voltage / plug applicable in our country?

A:We will send the correct voltage / plug according to the destination country. If you have special need, please contact us. Thanks.

Q: How much time will the parcel take to arrive?

A: Normally 20-60 days in total. The guarantee time is 90 days, if 90 days after order and the parcel still does not arrive in destination country, please contact us to resend.

Q: Can you do dropshipping?

A: Yes, we can do dropshipping, no advertising in all shipments.